The reason for return may be: wrong complete set of the order; defect presence
Pay attention that goods are accepted back only in full complete set, with all packings and stickers, in unused look
In case you have received item of improper quality (wrong complete set of goods, defect presence),
you need to send letter to e-mail
: firstname.lastname@example.org with subject of letter: сlaim, order No. and send the goods within 14 days from the date of receipt of the goods.